Eric Bowers
(828) 550-7993
Summary of Experience
More than fifteen (15) years of experience as a PC Technician and Network Engineer. Extensive background in PC hardware and operating systems, network design, and systems administration. Skilled in a variety of desktop and network operating systems including Microsoft Server 2000/2003, Windows 2000, Windows XP, Windows 9x and Novell Netware, as well as user applications such as Microsoft Office and IBM Client Access.
Work History
| January 2006 to | eRx Network, an Emdeon Company, |
| March 2010 | eRx Network is a leading provider of third-party claims management and analysis services, and Medicare and Medicaid billing services to the retail pharmacy industry. |
Position: Systems Administrator
| | In charge of |
| | ● User support for 85 users ● Security system including webcam setup ● Purchasing new PCs, switches, and data center equipment ● Backups and off-site storage |
| | Projects: |
| | ● Played a central role in the relocation of the ● In less than one year of our move to new offices, we expanded and moved our · Hiring contractors for network cabling. · Set up new network switches, routers and UPS equipment. · Setup of security cameras (webcams) |
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| December 1999 to | Cooper Bussmann, |
| December 2005 | A publicly held $125,000,000 manufacturer of circuit protection devices. |
Position: PC & Network Specialist
| | In charge of network and all PCs in 2 manufacturing locations – |
| | ● Purchase of new PCs and systems, including servers, switches, and routers ● User support for 150 users plus manufacturing support for 35 PCs ● Client Access support for the AS/400 |
| | Additional projects include: |
| | ● Headed project to convert both facilities from Token Ring to Ethernet including design of the new networks, including fiber optic and wireless segments. ● Led project to convert all manufacturing related PCs to Windows and upgraded manufacturing software. This reduced the number of helpdesk calls by 70% on the manufacturing floor. ● Implemented conversion of 3,500 critical drawings to digital format to be shared on the manufacturing floor. ● Headed wireless project for warehouse area resulting in greater mobility for parts inspectors. Project was on time and on budget. ● Designed and implemented disaster recovery program. |
| | |
| February 1999 to | |
| December 1999 | A local Value Added Reseller (VAR) |
Position: Network Engineer
| | Handled over 70 customer accounts by assisting customers with all phases of network design, setup and service. This includes: |
| | ● Network Design: Determined customer’s network and computing needs, designed the network, including choice of network operating system, determined hardware and cabling requirements, etc. ● Network Setup: Setup of server hardware and software, installing client software on workstations, setting up hubs and routers and cabling. ● Customer Service: Troubleshooting all aspects of networking, including all the above mentioned components plus printing and Internet hookup. |
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| Sept. 1995 to | National Telephone Cooperative Association, |
| February 1999 | NTCA is a non-profit association representing more than 570 small and rural telephone cooperatives. |
Position: System Support Analyst
| | Provide support and technical assistance for an office of over 75 persons, including: | |
| | ● Purchase and installation of new PC systems, replacing 1/3 of all systems each year. Completed under budget and ahead of schedule each year. ● Planning, scheduling and upgrading of network operating system from NetWare 3.11 to NetWare 4.11. ● Design, purchase and installation of a new network server. ● Researched, specified and installed of a new dial-in system for remote access of the network. ● Led a team of 3 in designing and implementing a disaster recovery system. ● Specified, procured and installed new network wide tape backup system. ● Performed diagnostics and troubleshooting of router and T1 equipment connecting to home office in ● Evaluated and tested new operating systems. ● Maintained access to IBM AS/400 using Client Access software and Novell SAA server. | |
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| May 1994 to | | |
| September 1995 | | |
Private Consultant
| | Performed troubleshooting and repair of PC and network equipment for a variety of clients including |
| | ● Software installations and upgrades. ● Memory upgrades. ● Motherboard upgrades. ● Designed and installed electronic bulletin board service (BBS) to client specification. ● Also performed payroll services for small construction company. |
| | |
| August 1989 to | Day International, |
| May 1994 | Day International is a world leading manufacturer and distributor of products for the printing and graphic arts industry. |
CMMS Analyst - Maintenance and Engineering
| | ● Successfully researched, developed, and implemented a Computerized Maintenance Management System (CMMS) on an 8 station local area computer network. ● Maintained and managed local area network, including making repairs, installing both hardware and software upgrades, backing up vital data. ● Researched and entered all plant machinery including all manufacturing equipment, boiler room equipment, HVAC, etc. ● Established equipment identification system. ● Researched and developed preventative and predictive maintenance tasks for plant equipment. |
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Education and Certifications
- Earned 8 Continuing Education credits from the
- Completed all requirements for and received certification for Novell NetWare 4.11 Certified Network Engineer (CNE).
- Fulfilled requirements and received certification for Novell NetWare 4.11
Certified Network Administrator (CNA).
- Completed requirements for the CompTIA A+ Certified Professional.
- Completed course in Team Management Skills by Western Carolina Industries.
- Completed course in Partnerships for Improvement program by Development Dimensions International.
- Completed 2 years of study at the
